Roles and Responsibilities
As a leader at PHC, you are responsible for the day-to-day operations of your unit or area. This includes managing and supporting your staff and ensuring they have the resources and supports necessary to attend work on a regular basis.
As a leader, you are expected to know your staff well and/or have someone in place who interacts with your staff on a daily basis. You may be the first to recognize a change in your staff’s behaviour or appearance, or be the person that your staff members come to when they are concerned about a colleague.
If you recognize a change in one of your staff members, or another staff member expresses concern about a colleague, it is important to have a conversation with the staff member to determine if any further action is required.
As a leader, your role is to support your staff and refer them to the appropriate resources for guidance or treatment, should that be necessary.
It is not your job to counsel or diagnose a staff member who is struggling at work.
Making a referral:
Please note that the hyperlinks listed in this section are housed on PHC's intranet and can only be accessed from a computer on a PHC server.
If you find yourself supporting a staff member with a mental health and/or performance related issue, contact an Occupational Health Advisor and/or Labor Relations/Human Resources to discuss your situation and get some guidance.
For all medical issues for staff, including mental health and addiction issues, call an Occupational Health Advisor.
For issues related to respect at work, contact an LR/HR advisor.
The Respect & No Bully Line is a confidential information and referral phone service. The line is staffed Monday to Friday, from 8:30 a.m. to 4:30 p.m.. You can leave a message and they will call you back. 1-844-662-8559
Resources on PHC's intranet:
Please note that the hyperlinks listed below can only be accessed from a computer on a PHC server.
Respect at Work training: http://www.providencehealthcare.org/RespectAtWork
Violence in the workplace (peer-to-peer, patient/resident to staff, verbal and/or physical):
Occupational Health and Safety website (additional information and resources):
Resources accesssed from any computer:
Connect staff members to Employee & Family Assistance (EFAP) for confidential counseling or critical incident debriefing, e.g., a difficult or unexpected patient/resident or staff death.
604-872-4929 or 1-800-505-4929
The information contained in this toolkit is provided for general information only.
It is not intended to be a substitute for medical advice. Always consult your physician or appropriate health-care provider with respect to your particular circumstances.